Manual operations
Showing schedules, key handovers, vendor dispatch and follow-up tracked by hand — and dropped when someone is busy.
Founded 2016 · San Francisco & Sacramento
Property management, rebuilt as software.
Chalet Labs runs traditional property management on a platform we built ourselves — replacing the spreadsheets, phone calls and paper trails with web and mobile tools for owners and residents, and full-service management on the ground in Sacramento.
2016Founded in San Francisco
Expa LabsFirst cohort, June 2016
SacramentoWhere we operate
100+Units managed by end of 2017
The problem
Property management runs on other people's time.
Most of the work is coordination: a resident reports something, a vendor is called, an invoice arrives, a statement is assembled at year end. None of it is hard, and all of it is slow when the record lives in three places at once.
Financial reporting
Owners waiting weeks for a statement that should be a live number, with no way to see what is outstanding today.
Property condition
Maintenance history living in a filing cabinet, so the same repair is discovered again by the next tenant.
What we built
One platform, both sides of the lease.
Chalet Labs built its own web and mobile platform rather than assembling one out of third-party tools. Owners and residents use the same system, which means the record is written once and both sides see the same version of it.
- Owners watch financials and property health in a dashboard, not a year-end PDF.
- Residents pay rent, report maintenance and track requests without phoning the office.
- Prospective tenants book a showing on demand and walk the property with a trained host.
- Our team runs leasing, work orders and inspections from the same record.
Self-showing
Showings on demand, not by appointment.
Finding a rental in Sacramento means calling an office and waiting for a slot. We built the opposite: a prospective tenant requests a showing, a vetted host nearby is dispatched, and the property is opened the same day.
Request, don't schedule
The applicant picks a time that suits them. The system finds a host, not a calendar slot three days out.
Flexible hosts
Trained, vetted hosts work on demand — an Uber-style model applied to property viewings rather than rides.
Access, tracked
Every entry and exit is logged against the property, so the owner knows exactly who was inside and when.
Services
Software on top, management underneath.
The platform is only half of it. We are a full-service property management company, and the work on the ground is done by people we supervise.
Full-service managementEverything from leasing to the annual statement
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Tenant placementVetting that protects the asset
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Proactive maintenancePlanned, not reactive
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Compliance & riskBuilding code, safety, insurance, fair housing
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Home walk-throughThe first thing we do at every property
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Owner reportingFinancials and property health in one place
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Who it is for
Owners who want the numbers, residents who want the answer.
“A new take on property management that owners and renters love.”
Expa, announcing Chalet in the first Expa Labs cohort, July 2016Chalet was one of six companies selected for the first session of Expa Labs, the early-stage program run by the San Francisco studio founded by Garrett Camp. The program began on 6 June 2016.
Find out what your property should be earning.
Send us the address and the current situation. We will walk the property, tell you what it would rent for, and quote a management rate — with no obligation to proceed.