Usually a percentage of the rent collected, plus a leasing fee when a new tenant is placed. The pricing page sets out indicative rates and everything that could appear on a statement. Your written quote is what applies.

Every applicant is professionally vetted and required to meet strict written criteria — income, credit, references and rental history — before a lease is signed. The same criteria are applied to every applicant, which is also what fair housing law requires.

Payment reminders, then formal notice, then the process California law provides. You are informed at each step, and any legal cost is quoted before it is incurred.

No. Vendor invoices are passed through at cost and attached to the work order, so you can see who charged what.

Yes, and you should. You set an approval threshold at onboarding. Work below it is handled and reported; work above it is quoted to you first. Emergencies are the exception, since habitability law requires urgent repairs to be made.

The owner dashboard shows rent collected, expenses, work orders, inspections and asset condition. You also get a monthly statement and a year-end summary. See the owner page.

Our management operation is in Sacramento. If a property is elsewhere, ask anyway — we will tell you honestly whether we can manage it properly.

Request a time through the self-showing system and a vetted host will meet you at the property. Same-day and next-day viewings are often possible. See how self-showing works.

Both through the resident portal. A repair reported with a photograph usually takes one visit instead of two. See the resident page.

Fire, flooding, gas, no heat or hot water, a security failure such as a broken lock, or anything making the home unsafe. Call the emergency line for those rather than using the portal.

Identity, income documentation, references and consent for a credit and background check. We assess against published criteria and give you a clear answer.

California law sets the notice period, and we observe it. Emergencies are the exception. Scheduled inspections and showings always come with notice.

A technology-enabled property management company founded in 2016. We build our own web and mobile platform and run full-service management in Sacramento, California. See about us.

An early-stage program run by Expa, the San Francisco studio founded by Garrett Camp. Chalet was one of six companies in the first session, which began on 6 June 2016.

We operate as a property management company in California and comply with the licensing, trust-accounting and disclosure requirements that apply to managing property for others. Ask us for detail relevant to your situation.